PATIENT PORTAL Frequently Asked Questions

Website Portal Access: 

• Send/Receive Messages from SHAE Medical
  • Medication refills, appointment requests, etc
• Patient Statements and Bills
• Lab Results
• Medical Record Summaries
• Referral Details
• Submit Patient History Questionaires/Updates
• Access Patient Education 

Healow App: (available on Android/Apple/Google)

• Access for all the above EXCEPT you are unable to access patient statements and pay bills. 

1. Access the Patient Portal by Clicking Patient Portal Link
2. Click "View your Health Record"
3. On the Right side of the screen, click Login to view your health record "USING MOBILE PHONE"
4. Enter Patient's First Name, Last Name, and Date of Birth and click "Next"
5. Next, the system will request you to verify which phone number you would like a verification code to be sent to. **See below**
6. Enter the verification code received via text message and you will be able to access your account.

** NOTE: if you need to update the numbers we have on file for the patient, please contact our office  

Please Note: If you are using a computer for the first time for this process, you likely will have to repeat steps 4 and 5 listed above two times for Two-Step Verification.