SHAE Medical, PLLC
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    • Home
    • Services
    • About Us
    • New Patients
    • Contact Us
    • Education
    • Patient Resources
SHAE Medical, PLLC
  • Home
  • Services
  • About Us
  • New Patients
  • Contact Us
  • Education
  • Patient Resources

Insurance Coverage

We are in-network with Medicare and Medicaid and accept all supplemental insurances!

 Medicare and Medicaid provides payment for medical services in a patient's home and/or location of residence.  

All visits will be billed to primary insurance provided as well as to any secondary or supplemental insurance policies.  Check our our current policies we are in-network with by clicking link below.


Supplemental Insurance Policies:   Medicare Supplement (Medigap) plans also generally don't have networks. Medicare Supplement plans may cover some out of pocket costs that Original Medicare doesn't cover, such as deductibles, copayments, and coinsurance. We submit our visits to all primary insurance policies and then it is automatically submitted to any supplemental insurance policies provided.  Check out the link below to learn more about supplemental insurance policies and please contact the customer service number on the back of your supplemental policy if you have questions regarding in-network requirements for providers.

 https://www.medicare.gov/supplements-other-insurance/whats-medicare-supplement-insurance-medigap


Urgent Care Services: In order to best support our patients with urgent care needs, we offer clinician availability on non-scheduled facility days for in-person medical care.  The $125 trip charge associated with our in-person urgent visit is not covered by Medicare and Medicaid and would be out of pocket.   

Please see our page at www.shaemedical.com/abn to learn more information regarding this non-covered service. 


In-Home Visits: We also provide medical care to patients that reside in their home.  We do require a $125 trip charge that is out of pocket with our in-person home visits that is not covered by Medicare or Medicaid. Please see our page at www.shaemedical.com/abn to learn more information regarding this non-covered service. 


Laboratory & Imaging Services: We contract with 3rd party vendors (Quest Laboratories, Dispatch Imaging, National Mobile X-Ray ) that are in-network with Medicare, Medicaid, and many commercial insurances to provide laboratory and imaging services on-site and all services are billed to patient's insurance. 


If you have questions regarding our billing process, please reach out to us  at billing@shaemedical.com or give us a call at 919-646-4858 .

Click here to see our list of insurance groups that we are contracted as in-network providers

Value Statements

Our Relationship with the People We Serve:

Our Relationship with the People We Serve:

Our Relationship with the People We Serve:

  • Our patients always come first. 
  • We are dedicated to understanding each patient as a whole person recognizing their complexity, needs, culture, and history.
  • We take a collaborative approach to healthcare, working as a team to create the best individual treatment plan to get you back on your feet. 
  • At SHAE Medical, we strive to make people feel their best. We want your care to be complete and balanced. 

Our Approach to Healthcare:

Our Relationship with the People We Serve:

Our Relationship with the People We Serve:

  • Management of chronic medical conditions with early identification of complications and a preventive management approach with all comorbidities. 
  • Fiscal accountability and awareness with each care plan.
  • Comprehensive care begins with communication—to the patient, interdisciplinary providers, family members, and caregivers. 
  • Whether it is for a short-term stay or planning for outpatient care, our focus is on caring for the whole patient so that you can return to your home and live your best lives. 
  • Restoring health is our goal. We will work diligently to develop a personalized plan of treatment in order to help maintain the highest level of function for each individual 

Our Relationship with the Community:

Our Relationship with the Community:

Our Relationship with the Community:

  • We seek to be inclusive and never exclusive. Through thoughtful planning, services are provided in the most natural and inclusive ways possible. 
  • By providing comprehensive care on-site, we are able to maximize patient retention and quality of care to create a premier living environment for our communities.  
  • We strive to be the missing element for all to help make a stronger whole. 

Our Work Environment:

Our Relationship with the Community:

Our Relationship with the Community:

  • Act with integrity and honesty.
  • Our workplace fosters personal development and professional growth—we arrive every day inspired to make an impact through our talents, passions and through hard work.
  • Alignment & Accountability: We align around a decision and each contribute to and are accountable for its success. Together we are stronger.

Meet Our Team

Sophie Austin, DNP, FNP-C

Sophie Austin, DNP, FNP-C

Sophie Austin, DNP, FNP-C

Sophie graduated with her Bachelor of Art in Rhetoric and Communication Studies from the University of Richmond in 2003.  She then earned both a Master of Divinity and her Doctor of Ministry with a concentration in Youth, Family, and Culture from Fuller Theological Seminary.  She attended Duke University School of Nursing for her Bachelor of Science in Nursing.  Sophie continued her educational endeavors to obtain her Doctorate in Nursing as a Family Nurse Practitioner at the University of North Carolina at Chapel Hill in 2022.

 

Sophie's passion to work in primary care is to ensure an improvement in quality of life through education, preventative care, and the treatment of medical conditions.   She loves that medicine allows each of us to make a tremendous difference in the lives of individuals, families, and entire communities.  

Lauren Kwankam, PA-C

Sophie Austin, DNP, FNP-C

Sophie Austin, DNP, FNP-C

Lauren graduated with her Bachelor of Science in Biological Science with Nutrition Concentration and Minor in Spanish from the North Carolina State University in 2008. She earned her Master of Science in Physician Assistant Studies from East Carolina University in 2013. 


Throughout Lauren's professional career she has always found a deep connection providing primary care for her geriatric patients as she values knowing and being a part of the lives of her patients in ways that a specialist never can.  When asked what she loves most about medicine she stated it is seeing her patients improve and feel better. She has learned (and laughed) so much getting to know each and every patient.  She looks forward to meaningful care with the help of the wonderful staff at SHAE Medical. 

Yi Lu, PA-C

Sophie Austin, DNP, FNP-C

Cathleen Medellin, FNP-C

Yi graduated from the University of Iowa with a Bachelor of Science in Human Physiology and obtained her Master of Public Health in Community and Public Health.  She continued her education by graduating from Duke University with her degree as a Master of Science in Physician Assistant Studies. 


Yi has always found a role in patient care and service as she has worked in many roles with disabled as well as Alzheimer's patients supporting activities of daily living and care.  Prior to attending PA school, Yi served in the Peace Corps providing and supporting health education and community education in Benin.  When asked what she enjoys most about medicine, Yi states that it is "both a science and an art. I love providing high-quality, evidence-based care while helping my patients navigate available treatment options and selecting one that best suits their needs."

Cathleen Medellin, FNP-C

Cathleen Medellin, FNP-C

Cathleen Medellin, FNP-C

Cathleen attended Good Samaritan College to obtain her Associate in Nursing and proceeded to graduate with her Bachelors of Nursing from The Ohio University. Next, Cathleen proceeded to graduate from Chamberlain University with her Master of Science in Nursing as a Family Nurse Practitioner. 


Prior to advancing her career to become a Nurse Practitioner, Cathleen worked as a RN in the Emergency room in Ohio. After graduating in 2019, she worked in outpatient primary care as well as in the in-home setting providing in-home medical care and assessments with a focus on teaching patients and families about disease management, health promotion, and medication adherence. Cathleen is passionate about improving patients’ quality of life and promoting health and happiness throughout each and every year.

Brittany McKinney, PA-C

Cathleen Medellin, FNP-C

Brittany McKinney, PA-C

Brittany graduated with her Bachelor of Arts in Exercise and Sport Science from the University of North Carolina at Chapel Hill in 2008. She earned her Master of Science in Physician Assistant Studies from East Carolina University in 2013. 


Brittany's passion for healthcare and geriatrics started when she was working as a CNA on a dementia care unit while studying at the University of North Carolina at Chapel Hill. She believes that her most important role as a clinician is providing education to patients and their families so that they can better understand and manage their disease and complications. 

Megan Schulz, PA-C

Cathleen Medellin, FNP-C

Brittany McKinney, PA-C

Megan attended the University of Wisconsin-Eau Claire and graduated with a Bachelor of Science in Biology and Psychology. She continued her educational by obtaining her Master of Health Science in Physician Assistant Studies from Quinnipiac University in North Haven, Connecticut in 2011.


Megan’s passion to provide exceptional patient care started well before attending PA school and becoming a clinician. As a physician assistant, she has worked in the urgent care & emergency room settings, as well as a primary care provider in the homes and the long-term care environments. When asked what she loves most about primary care, Megan states she enjoys getting to know her patients and their families and developing a bond to support her patients through the many changes and stages of aging healthcare. 

Caroline Croxton

Caroline Croxton

Caroline Croxton

Caroline joins the clinical support team and we are thrilled to have her passion for customer services on the SHAE Medical Team.


Caroline enjoys supporting others in a hands-on role to make a positive difference in others' lives each and every day. When Caroline is not working, she enjoys playing board games, reading, and playing with her son, Jack, and my two dogs, Wendy and Bella.  

Madeline Hartman

Caroline Croxton

Caroline Croxton

Madeline joins the SHAE Medical team with a strong passion to support patients and their families to have a rewarding and healthy life.  She joins the team with experience working in multiple environments of customer service. 


Madeline is a native of Durham and has always found a role in volunteering and supporting her community.  We are enthusiastic about Madeline's analytical eye and compassionate approach to customer service as part of the SHAE Medical team.  

Alisha Lakha

Caroline Croxton

Alisha Lakha

Alisha graduated from East Carolina University with a Bachelor in Science in Biology.  She joins the SHAE Medical team to support on patient care as a clinical scribe.


Medicine has always had a special place in Alisha's life and what she loves most about medicine is the opportunity to make a tangible difference in people’s lives.   Most of all, she is eager to play a role in improving patient outcomes and helping to create a positive, supportive experience for patients and their families.

Suzanne Le

Christopher McPhillips

Alisha Lakha

Suzanne graduated with a Bachelor of Science in Psychology at the University of North Carolina of Chapel Hill in 2013. She continued post-baccalaureate pre-medical courses at the University of North Carolina at Greensboro. 

Suzanne's passion is to support exceptional patient care.  She has experience in administrative support for multiple health care settings, including emergency medicine, primary and urgent care, and long-term care homes. She is passionate about developing thoughtful and responsive relationships with patients, families, and the healthcare team.

Christopher McPhillips

Christopher McPhillips

Christopher McPhillips

Chris graduated from Wake Technical Community College with an Associates in Arts and then attended Appalachian State University to earn his Bachelor of 

Science in Psychology.


Christopher is a native of Wake Forest, NC and joins the SHAE Medical team as a clinical scribe. Chris has worked in multiple environments as a behavioral health technician, medical scribe, as well and medical assistant. Chris is driven to support underserved patients and their healthcare needs. 

Our Community Partners

Senior Health and Education Partners, PLLC

SHAE Medical, PLLC is now curana Health of nc

5306 NC Highway 55, Suite 105, Durham, NC 27713-7812

Phone: 919-646-4858 FAX: 919-679-7112

Copyright © 2021 SHAE Medical, PLLC - All Rights Reserved.

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